Spotlights

Can you not see what I’m saying?

Our own view is often the only one we can see, when we begin to understand the other points of view, it opens up a world of possibilities and solutions.

Participants will:

• Understand that their own view is unique, just like everybody else’s.
• Consider the other points of view available
• Gain the ability to ‘see’ things from these other points of view.
• Identify opportunities to transfer this skill into the workplace

Change is the only constant

Change appears to be the biggest single cause of unrest within businesses. Understanding what to expect and effectively managing this helps to deliver the changes required.

Participants will:

• Understand the reasons for change
• Consider the different roles people adopt during change.
• Gain the ability to get buy in at each phase.
• Identify actions required to transfer this skill into the workplace.

“Well they should…” and other inappropriate uses of language

A key element in the world of miscommunication – the words we use. Our choice of words have an impact on ourselves and the people we’re communicating with. Changing our words, changes our world.

Participants will:

Understand the impact of the words we choose.

Consider the different contexts where the language we use is useful and not so useful.

Develop the ability to choose the most useful words for the context we’re in.

Identify opportunities to transfer this key skill.